Legal notice

The ZymeFresh online store is operated by Xiangcheng Guian Department Store, located in Henan, China.

Contact: zymefresh@outlook.com

ZymeFresh is the brand name used for the products and content offered through this store. Unless otherwise stated, original store text, layout, graphics, photographs, and brand materials are owned by or licensed to the operator and may not be reproduced or used commercially without written permission.

Product information is provided for general consumer and installation guidance. ZymeFresh shower-filter products are not water softeners, medical devices, or a substitute for treatment of unsafe water. Performance varies with local water quality, temperature, flow rate, installation, and cartridge condition. No statement on the store should be interpreted as medical advice or as a guarantee that a product removes a specific contaminant unless expressly supported by product-specific evidence.

Third-party trademarks, payment services, carriers, tracking platforms, and external links remain the property and responsibility of their respective owners. Reference to a third party does not imply sponsorship or endorsement unless expressly stated.

Nothing in this notice limits mandatory consumer rights that apply under applicable law.

Legal inquiries: zymefresh@outlook.com

Shopify Return and Cancellation Rules - Recommended Settings

These settings belong in Shopify's separate "Return and cancellation rules" area and should match the written policy:

  • Return window: 30 days after delivery
  • Return condition: Unused, uninstalled, no water exposure, original packaging and all parts
  • Customer-paid return shipping: Yes for change-of-mind or compatibility returns
  • Merchant-paid remedy: Yes for verified damaged, defective, incorrect, or incomplete orders
  • Restocking fee: 0%
  • Cancellation window: Request within 12 hours; not guaranteed after processing begins
  • Final-sale condition: Installed, used, altered, or water-exposed products, except where mandatory rights apply

Publication Checklist

Before publishing the policies:

  1. Confirm the public support mailbox can send and receive messages.
  2. Replace all old store names, emails, addresses, delivery times, return windows, and carrier references.
  3. Keep Shopify's privacy controls and cookie/opt-out features enabled where available.
  4. Confirm with YunExpress whether the active U.S. route is duty-paid or whether recipients can be charged duties or taxes; adjust the Shipping Policy if the route terms are more specific.
  5. Do not publish the household street address. Keep the true address in Shopify, YunExpress, tax, payment, and government records where required.
  6. Recheck package measurements, product weight, and HS classification after the physical product arrives.