Refund policy

Return and Refund Policy

Last updated: July 23, 2026

We want every ZymeFresh order to arrive complete and in good condition. Please review this policy before installing or using the product.

Return eligibility

You may request a return within 30 calendar days after the order is marked delivered. To be eligible, the item must be unused, uninstalled, not exposed to water, and returned in its original condition with all included parts and packaging. Proof of purchase is required.

To start a return, email zymefresh@outlook.com with your order number and the reason for the request. Do not send an item to any address without written return authorization. Returns sent without authorization may not be accepted.

Items that cannot be returned

For hygiene, product-integrity, and safety reasons, products that have been installed, used, altered, damaged after delivery, or exposed to water are not eligible for a change-of-mind return. Items missing parts or original packaging may also be refused. This restriction does not limit any rights you may have for a product that arrived damaged, defective, or incorrect.

Damaged, defective, incorrect, or incomplete orders

Inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days at zymefresh@outlook.com. Include your order number, a description of the issue, clear photos of the product and packaging, and a photo of the shipping label.

After review, we may provide troubleshooting, replacement parts, a replacement product, a partial refund, or a full refund, depending on the verified issue. Do not discard the product or packaging until we confirm the next step.

Compatibility and installation

Customers are responsible for reviewing the product dimensions and fit guidance before ordering. The product is designed for most standard 1/2-inch threaded shower connections, but it does not fit every shower system. If a return is requested because the customer's fixture is incompatible and the product has not been installed or exposed to water, the normal return rules apply.

Return shipping

For an approved change-of-mind or compatibility return, the customer is responsible for return shipping and for using a trackable service. For a verified damaged, defective, or incorrect item, ZymeFresh will provide an appropriate remedy and, when a physical return is required, instructions for approved return shipping.

We do not charge a restocking fee for an eligible return. Original expedited shipping charges, if any, are not refundable unless required by law or the return results from our error.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days. Your bank or card provider may require additional time to post the credit.

If more than 15 business days have passed since we approved a refund, contact zymefresh@outlook.com.

Cancellations and address changes

Contact us as soon as possible if you need to cancel an order or change the shipping address. Cancellation requests may be submitted within 1 hour of purchase, but cancellation or address changes cannot be guaranteed once processing or fulfillment has started. An order that has already shipped cannot be canceled and is subject to the return rules above.

Contact

Return and refund questions: zymefresh@outlook.com