Privacy policy
This Privacy Policy describes how ZymeFresh, operated by Xiangcheng Guian Department Store ("ZymeFresh," "we," "us," or "our"), collects, uses, and discloses personal information when you visit our online store, place an order, contact us, or otherwise use our services.
Our store is hosted by Shopify. Shopify processes personal information needed to operate the storefront, checkout, payments, fraud prevention, and related services. Shopify's own privacy terms also apply to its processing activities.
Personal information we collect
Depending on how you interact with the store, we may collect:
- Contact details, such as your name, billing address, shipping address, email address, and phone number.
- Order and transaction information, such as products purchased, payment status, refunds, fulfillment status, and tracking information. Full payment-card details are processed by authorized payment providers and are not stored directly by us.
- Account information, if you create a customer account.
- Device and usage information, such as IP address, browser type, device identifiers, cookie data, pages viewed, and interactions with the store.
- Communications you send to us, including customer-service requests, photos, reviews, or other information you choose to provide.
How we use personal information
We use personal information to:
- Operate the store and provide requested products and services.
- Process payments, orders, shipping, returns, refunds, and customer support.
- Prevent fraud, misuse, security incidents, and illegal activity.
- Improve store performance, usability, and customer experience.
- Send service messages and, where permitted, marketing communications. You may unsubscribe from marketing emails at any time.
- Comply with legal, tax, accounting, customs, and regulatory obligations.
How we disclose personal information
We may disclose information to service providers that help us operate the business, including Shopify, payment processors, fraud-prevention providers, cloud and communication providers, YunExpress and destination delivery carriers, analytics or advertising providers that are enabled for the store, and professional advisers.
We may also disclose information when required by law, to protect legal rights and safety, in connection with a business transfer, or with your direction or consent.
We do not sell personal information for money. Some analytics or advertising activities may be treated as "sale," "sharing," or targeted advertising under certain U.S. state laws. Where applicable, you may exercise available privacy choices through the store's privacy settings or by contacting us.
Cookies and similar technologies
The store and its service providers use cookies and similar technologies to keep the site functioning, remember preferences, understand store performance, prevent fraud, and support advertising where enabled. Browser controls may allow you to block some cookies, but parts of the store may not function correctly.
International processing
Your information may be processed in countries other than where you live, including China, the United States, Canada, and locations used by Shopify and our service providers. We use service providers and contractual arrangements intended to protect information as required by applicable law.
Retention and security
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative and technical safeguards, but no online system can be guaranteed completely secure.
Your privacy rights
Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to or restrict certain processing. You may also have a right to appeal a denied request or opt out of certain targeted advertising activities. We may need to verify your identity before completing a request.
To submit a privacy request, email zymefresh@outlook.com. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising an applicable privacy right.
Children
The store is not directed to children under 13, and we do not knowingly collect personal information from children under 13. A parent or guardian who believes a child has provided information may contact us to request deletion.
Changes to this policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The revised policy will be posted with a new "Last updated" date.
Contact
Privacy questions and requests: zymefresh@outlook.com
Business operator: Xiangcheng Guian Department Store
Business location: Henan, China