Shipping policy

Shipping destination and cost

ZymeFresh currently ships physical-product orders to valid addresses in the United States. Free Standard Shipping is available for eligible orders at checkout.

Processing and estimated delivery

In-stock orders are normally reviewed, packed, and prepared for carrier pickup within 1-3 business days. For a conservative customer-facing estimate, most U.S. orders are expected to arrive within 5-10 business days after order confirmation.

This is an estimate, not a guaranteed delivery date. Weekends, public holidays, customs or security checks, severe weather, remote destinations, address problems, carrier capacity, and other events outside our reasonable control may cause delays. We do not accept orders for products shown as out of stock.

Carriers and tracking

Orders are fulfilled through YunExpress and may be transferred to a local last-mile carrier for final delivery. Once a shipment is created, the tracking number is sent through the Shopify shipping-confirmation email and appears on the order-status page. Customers may also use the Track Order page on the ZymeFresh store.

Tracking may not show movement until the carrier records its first scan. Allow up to 72 hours after the shipping confirmation for the first tracking update.

Address accuracy

Customers are responsible for entering a complete and accurate shipping address, apartment or unit number, recipient name, email address, and phone number. Contact zymefresh@outlook.com immediately if a correction is needed. We cannot guarantee changes after fulfillment begins.

If a parcel is returned, delayed, or lost because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply before reshipment. We will review carrier-confirmed delivery disputes individually.

Duties and taxes

Taxes, duties, or import-related charges are handled according to the amount shown at checkout and the selected carrier route. If a government authority or carrier lawfully assesses a charge that was not collected at checkout, the recipient may be responsible for that charge. Contact us before ordering if you need clarification for a specific destination.

Delayed, lost, or damaged shipments

If tracking has not updated for 7 consecutive days, or an order has not arrived within 15 business days after shipment, contact zymefresh@outlook.com with the order number. We will review the tracking history and open a carrier inquiry when appropriate.

For a parcel that arrives visibly damaged, retain the product, all packaging, and the shipping label, and contact us within 7 calendar days with clear photos. Remedies are handled under the Return and Refund Policy.

Contact

Shipping and tracking support: zymefresh@outlook.com